Server Design Solutions Ltd.
home - (403) 266-1513 cell - (587) 707-7001
admin [at] blackpenguin [dot] org

Our company is delivering IT Services in the Calgary metropolitan area (Alberta, Canada) on a contract or plan based structure. On a contract based structure, we can do help-desk, desk-side support, infrastructure or server support that involves active directory on Windows Server/Samba 4 and a wide range of corporate applications including e-mail and mobile phones (BlackBerry, iPhone, Android).

Plan typeNumber
of users
Server
install
On-site
support
On-call
support
Remote
support
Phone
support
Monthly
backup
SLATicketing
system
Contract1,*
Managed basic2,4,*48 hours3
Managed silver2,4,*<1148 hours3
Managed platinum2,4,*11-2536 hours3
Managed gold2,4,*26-5024 hours3
Managed gold+2,4,*51-7512 hours3
Managed gold++2,4,*>758 hours3

Free features included   Paid features

Number of users

On a managed plan structure we can deliver network/server solutions for small/medium sized businesses that accomodate a wide range of devices like computers (Windows, Linux), access points, switches, printers, IP phones and mobile phones (BlackBerry, iPhone, Android).

We can do the full setup/design/maintenance of the network, so it best fits your needs.

ServiceServer type
Webmailweb mail
HTTP/Sweb server
DNSname resolution server
PXEimaging server
SMTP/IMAP/Se-mail server
MariaDBdatabase server
SSHsecure shell server
VPNvirtual private network
Samba4Active Directory
VMsvirtual machines

1 - 35 hours/week minimum - rate dependent - e-mail for inquiries [top of page].

2 - OS installs are billed at 40 CAD. The price includes basic OS install with drivers, but with no software or updates. All extra work needed to be done is billed at 120 CAD/hour.

3 - The SLA is the guarantee to fix the issue. This applies unless there is a hardware malfunction or an isse that depends on other external factors (ISP, failed postal delivery, etc). The SLA does not apply in special cases communicated to the customer when needed.

4 - If more support hours are needed, the 120 CAD/hour rate is applied.

* - All prices are subject to GST (5%).